QPC
Bringing Two Organisations Together Through A Smooth, Secure Microsoft 365 Migration
Technology | Flintshire, UK
Client Overview
Industry
Technology
Company Size
51-200 employees
Services Provided
Products Used
Microsoft 365
About QPC
QPC is a well-established company with global presence, operating in Australia, Europe, US, and the Middle East, delivering business intelligence solutions (advanced reporting) for contacts centres to enterprise telephony customers worldwide.
Their hero solution QPC Tracxion helps contact centres run more effectively through one platform for workforce management, reporting, and analytics. They bring together real-time data from multiple systems into a single view, giving teams clearer insight, faster decision-making, and stronger operational control. Their solutions also support smooth cloud migrations, while equipping managers and agents with the tools they need to perform, adapt, and grow.
The Challenges
QPC had acquired Datatrack but even after the acquisition, the formerly separate companies were working in different Microsoft 365 tenants. This made teamwork/data sharing between teams cumbersome, e.g. one part of the former Datatrack team couldn’t see some of the SharePoint folders of the QPC team and vice versa. Both had different systems. There was also a discrepancy in cybersecurity profiles between the tenants.
This would mean consolidating mailboxes, OneDrive, Teams, SharePoint data and users, creating a streamlined system. Furthermore, endpoints would need to be migrated away from on-premise servers and joined to the new Entra ID environment to enable seamless platform for end users.
QPC’s new managing director Jon Holyhead was keen to accelerate the integration between the two organisations, adding pressure on time scales.
QPC would have likely been able to carry out the migration themselves. But due to limited experience, they were looking for a partner with more related expertise to carry it out on their behalf – but in close collaboration - to avoid problems after the transition, especially in terms of cybersecurity.
The Solution
As part of the tender process, they had reached out to several companies to see what assistance they could get, among others to their Microsoft managed services provider who had already been taking care of their licensing and support. After receiving a prohibitively expensive quote to migrate 19 users and 19 other/shared mailboxes to the new tenant, QPC contacted trusted partner Cirro, namely Michael Owen, one of Innovate’s close business partners, who they had been working with for the last seven years. They had carried out several projects for QPC in the past and had proven time and time again to be reliable.
Cirro’s/Innovate’s quote came in at about 23% of the cost of the competitor quote, as a fixed-price project fee. But rather than the cost being the deciding factor, it was the approach along with the previously positive experiences and longstanding relationship that convinced QPC to go ahead with Cirro’s/Innovate’s proposal. While Cirro oversaw the account, managed deliverables and ensured a successful outcome, Innovate took care of the implementation/migration.
"We didn’t want someone to just go away and then come back and say ‘it’s done’. We wanted involvement with us throughout the whole process – we wanted to know how to do it along the way as well. We know how Cirro and Innovate work, and there’s a good synergy there. We didn’t have people chasing us say ‘we need to get this done’, but instead a complete understanding and trust throughout the whole process.
We appreciate how Cirro and Innovate understand our challenges and went through the project plan in detail. It’s easy to migrate, but it’s difficult to do it in a way that it works for both organisations. They were able to understand what our objectives were and how we could achieve those. For us, it was all about how the project was managed. As the end result, we had a smooth transition and no additional workload with everyone being happy. We’re pleased with the outcome. The new MD and finance team were happy with a fixed price project that was delivered with no surprises."
John Callegari, Operations Director for QPC
Key Takeaways
Challenges
- Two separate Microsoft 365 tenants from before the acquisition, making data sharing difficult after the companies had merged
- Legacy data present before migration (data cleansing)
- Different cybersecurity profiles – especially important with a large amount of customer data
How Innovate Solved Them
- Careful evaluation of required data and provision of solid foundation before data was being migrated to the QPC tenant
- Removed legacy data that was not required prior to migration
- Migrated users and data from Data Track to QPC tenant
- Termination of the old Data Track tenant after migration
- Backups which will be kept for six months after the migration
Business Outcomes
-
Migration carried out in one day thanks to careful planning
-
No downtime for QPC staff
-
Seamless data sharing between teams
- Data cleansing reduced storage needs
-
Safe collaboration in one tenant
Recent Blog Posts
Visit the blog.jpg?height=500&name=poor-it-support-complacency%20(Large).jpg)
Apr 16, 2026
Poor Business IT Support Is Common, But Complacency Makes It Stick
How bad does your IT support need to be until you do something about it? That’s a question I’ve often ...
