Managed IT Support

Strategic Managed IT Support Built on Technical Certainty

Stop settling for managed IT support that only reacts when things break. Innovate provides a forward-facing partnership that anticipates risks, masterminds your infrastructure, and turns your technology into a scalable engine for growth.

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Your Dedicated IT Department, Only Better

We operate as your dedicated external IT department, providing the straight answers and practical advice needed to navigate a fast-moving digital landscape.

By masterminding your architecture and enforcing ironclad security, we deliver the technical certainty you need to scale, so your technology becomes a catalyst, not a bottleneck.

100 %

Uptime for cloud.

Average ticket resolution time in minutes.

98.48 %

SLA resolution rating.

98.91 %

SLA response rating.

Managed User & Endpoint Operations

End-User & Endpoint Support: Reliable, responsive remote-first support that keeps your team productive and your devices secure.
Mobile Device Management & Endpoint Compliance: Remotely set up, manage, update, and troubleshoot mobile devices from one central platform - keeping users supported and productive anywhere.
Microsoft 365 Operations: Deep-tier management of your M365 tenant, from identity governance in Entra ID to secure collaboration in Teams and SharePoint.
Print & Peripheral Management: Managed print service operations that remove the friction from office hardware and consumables.

We help to keep your users secure and productive.

Managed Infrastructure & Connectivity

Infrastructure & Server Operations: Proactive ownership of your server estate, whether on-premise, private cloud, or Azure-hosted.
Firewall & Secure Access: Mastering perimeter security with managed WatchGuard and Fortinet operations to protect your network edge.
LAN, Switching & Wi-Fi Operations: Engineered connectivity that ensures high-performance, ultra-low latency networking across your entire physical site.
Advanced Monitoring & Observability: Powered by Datadog, we go beyond simple "up/down" checks to gain deep visibility into service health and performance.

We help you manage your infrastructure and connectivity.

Strategy, Governance & Compliance

Service Governance & Tech Reviews: Regular strategic forums to ensure your IT estate evolves in line with your business goals and risk appetite.
Continual Improvement: We don't just maintain; we optimise. We identify bottlenecks and hardware refresh cycles before they impact your bottom line.
Cyber Essentials Plus Management: Ongoing operational alignment to the CE+ standard, ensuring you remain audit-ready every single day.
Surfacing Risks Early: We present risks clearly so you can make informed investment decisions.

We help with your IT strategy and compliance.

Relentless Standards

We refuse to cut corners on security or on the quality of our infrastructure. If a solution isn't right for your long-term health, we’ll tell you — and then we’ll find a better way.

Calm and Confident Support

Our expertise allows us to remain calm in the face of complexity. When you partner with Innovate, that confidence extends to your entire organisation.

Compassion and Care

Behind every ticket is a person. Our high staff satisfaction translates directly into a higher level of care and attention for your employees.

Uncompromising security

Security isn't an extra; it's baked into our managed IT. We proactively manage vulnerabilities and patching so you can lead with confidence.

Predictable Commercials

Our fixed-fee managed services and transparent cost modelling allow for accurate long-term financial planning.

Technical Certainty

We take the guesswork out of IT. You’ll always know exactly where your data is, who has access, and how quickly you can recover in a disaster.

Innovate have been looking after our IT since 2014. Their customer service is excellent. Our issues get resolved quickly and there's always a friendly staff member at the other end of the line — we feel well looked after. As an SMB, it's important for us to work with companies whose values align with ours while delivering what they promise, and they hit the spot. With limited budgets, every pound we spend needs to prove its ROI, and that's where we especially appreciate Innovate's approach: They understand our business and explain IT topics in simple terms for us, so we can make up our own mind, for example when they recommend new software that would benefit us. They've been supporting us so well throughout the years, we wouldn't look anywhere else for IT support and advice.

Richard Senior, The Chord Company

We recently moved our IT support over to Innovate after many, many years with an excellent local consultant. Naturally, we were nervous about transitioning from personal, long-standing support to a larger provider and potentially losing that close working relationship.

We needn’t have worried. Innovate have been excellent from day one. Their technical knowledge is outstanding, they are always available when we need them, and most importantly, their communication is superb. The whole team has been proactive, clear, and genuinely supportive throughout.

Mark Manley, Kingsley Plastics

“Our business has been growing steadily over the years and Innovate have always been by our side as a trusted partner. From the initial engagement and consultancy work to setting up the new server, scoping out the entire project, and taking on the difficult task of getting buy-in from our software vendors for the cloud migration - Innovate have always gone above and beyond.

I know I can trust them with technical questions—not just in relation to our own projects but also other IT-related quotes and offers. While I have a good technical background in printing matters, Innovate’s team have always been able to explain more complicated IT matters in easy-to-understand terms to me, so I can make up my own mind. We appreciate their honesty and clear communication which is the basis of the trust in our relationship. We wouldn’t be without them and are looking forward to growing further together.

Andrew Mansfield, Harkwell

Nicest IT company to do business with :). David Pape and his team are fantastic people, very knowledgeable and brilliant at what they do :)

Adam Jaffer, Care First

Crown Commercial Services – Technology Services 3

Innovate are a supplier on the Crown Commercial Services Technology Services 3 framework, across multiple lots.

Technology Services 3 can be used by all UK Public Sector bodies including the third sector and covers a range of ICT services from strategy through to transition and operational deployment.

This framework provides existing and new clients with a new procurement route through which they can Innovate's world class cloud advisory, transformation, and managed services.

ISO 27001 Certification

Our customers can be confident when working with us, that quality and security is ingrained into the Innovate culture.

Cyber Essentials Plus Certification

We have a clear picture of our cyber security level and customers can rest assured we have measures in place to prevent cyber-attacks.

Does Innovate Replace My Existing IT Manager?

We can work either way. We often act as the fully outsourced IT department for SMEs, but we also provide specialised co-managed support to augment and empower existing internal IT teams.

How Do You Handle Cybersecurity Within Managed IT?

Security isn't a bolt-on. It’s the foundation of our partnership. Our Managed IT services are designed to integrate meticulous patching and continuous vulnerability management into the core of your digital estate. We don't believe in afterthought security — we work with you to engineer a robust defense-in-depth strategy that ensures your business is ransomware-ready and resilient against modern threats.

What Happens if Something Breaks Out of Hours?

Our proactive monitoring systems alert us to issues 24/7. We often identify and resolve critical infrastructure problems before your staff even arrives at their desks.

Are Your Contracts Flexible as We Grow?

Yes. Our scalable model is designed to grow with you. We regularly review your needs to ensure your service level matches your current business size and complexity.

Do You Only Support Microsoft Environments?

While we are elite experts in the Microsoft ecosystem — including Azure, Microsoft 365, and Dynamics — our technical breadth extends much further.

We architect and manage diverse digital estates by partnering with industry leaders such as Veeam for immutable data resilience, WatchGuard and Fortinet for robust perimeter security, and Dell for high-performance infrastructure.

Our consultants possess the expertise to integrate a wide variety of industry-specific technologies into a single, cohesive, and secure platform.

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