Is Poor IT Support Slowing You Down?
Stop chasing, start growing.
Make IT your strategic differentiator that goes beyond solving daily IT issues by:
- Fixing root issues that cause recurring problems and boosting staff productivity,
- Optimising your IT spend through right-sized licences and technology,
- Finding and recommending technology that suits your individual business case,
- Implementing secure IT and resiliency practices, and
- Scheduling regular reviews and strategic sessions to guide your business growth with IT.
How Can We Help You?
Get in touch for a no-obligation chat with our account manager Darren Young.
Smart People.
Straight Answers
We Plan for Tomorrow’s Risks, so You Can Lead Today
Founded in 2005 and headquartered in
Bournemouth, Innovate has been supporting local businesses and beyond for the last two decades. We pride ourselves on strategically-led, budget-optimising IT services which respect the uniqueness of each of our clients and focus on maximising positive business outcomes.
Our business has been growing steadily over the years and Innovate have always been by our side as a trusted partner. From the initial engagement and consultancy work to setting up the new server, scoping out the entire project, and taking on the difficult task of getting buy-in from our software vendors for the cloud migration - Innovate have always gone above and beyond.
I know I can trust them with technical questions - not just in relation to our own projects but also other IT-related quotes and offers. While I have a good technical background in printing matters, Innovate’s team have always been able to explain more complicat ed IT matters in easy-to-understand terms to me, so I can make up my own mind. We appreciate their honesty and clear communication which is the basis of the trust in our relationship. We wouldn’t be without them and are looking forward to growing further together.
Andrew Mansfield, Harkwell
We only work with companies whose values align with ours and deliver what they promise. We value collaborative long-term relationships underpinned by excellent customer service. Innovate understand our business and have supported us so well throughout the years, we wouldn’t look anywhere else for IT support.
Richard Senior, The Chord Company
We recently moved our IT support over to Innovate after many, many years with an excellent local consultant. Naturally, we were nervous about transitioning from personal, long-standing support to a larger provider and potentially losing that close working relationship.
We needn’t have worried. Innovate have been excellent from day one. Their technical knowledge is outstanding, they are always available when we need them, and most importantly, their communication is superb. The whole team has been proactive, clear, and genuinely supportive throughout.
Mark Manley, Kingsley Plastics
We felt our old IT provider had taken an eye off the ball. We were maybe too small a company and they weren't interested and making their feelings known by not helping us as efficiently. We met Innovate and felt they had the personal touch, the confidence, the knowledge. And it was a seamless transition from their side. It was a very professional, very friendly, very can-do approach to getting everything in place as quickly as possible. And so we were all up and running before Christmas, which was a big thing for us so that we could start the new year afresh. So very happy with the progress and would certainly recommend to others.
Neil Strang, Veritas
Nicest IT company to do business with. David Pape and his team are fantastic people, very knowledgeable, and brilliant at what they do :)
Adam Jaffer, Care First UK
Why Work With Us?
Minutes average resolution time
Years in business
Customer satisfaction rating
FAQs
Where Are You Based?
Yes. We are an IT services company based in Bournemouth supporting businesses that need reliable IT services in Bournemouth and Dorset or remotely nationwide. Whether you are looking for IT support in Bournemouth or IT services in Poole or a local team that understands your business, we can provide responsive support and clear guidance.
Do You Only Provide IT Support Locally?
No. While we're based in Bournemouth, we're happy to support customers nationwide and internationally, as many support services can be delivered remotely, too.
What Size Companies Do You Work With?
We work with companies of all sizes, although most of our customers are within the SME space. Usually, that means a minimum of 10 users with an in-house IT contact.
Do You Provide IT Support For Small Businesses?
Yes. We work with organisations looking for IT support companies for small businesses, offering practical support that keeps systems running, users productive and issues under control. As a business IT support company, we can help with day-to-day helpdesk support, device management, security, cloud services and longer-term IT planning.
How Easy Is It To Switch To Innovate?
Very - with our easy-onboarding guarantee. All we need is a signed letter of authorisation and we'll take care of the rest.
Why Choose A Local IT Support Provider?
A local IT support provider can offer a stronger understanding of your business, quicker onsite support when needed and a more personal service. For companies searching for IT support in Bournemouth or surrounding areas, working with a nearby team such as us at Innovate can make communication easier and support more accountable.
Do You Only Offer End User IT Support?
No, we offer a range of IT and cloud services. From end user support to infrastructure resilience, and from cloud hosting to cloud migration, including consulting.
Why or When Should I Switch IT Support Providers?
If your IT support not proactive concern is becoming a pattern, it may be time to review your provider. Good IT support should include monitoring, maintenance, security updates, recommendations and regular reviews. Your provider should help reduce risk and improve performance before issues affect your team.
Your managed services provider should be your strategic partner and not just act reactively. If you notice that all they do is focus on fixing issues without a long-term vision, you should reconsider working with them. If you rely on reactive support without a strategic mindset, you're already lagging behind your competitors.
What Are the Warning Signs of an IT Support Company That Doesn’t Deliver?
Warning signs are:
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They only communicate when something goes wrong.
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They give little strategic advice and show a lack of forward planning.
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They accept reccurring issues as normal.
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They don't review your security and their performance regularly.
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They can't justify their price increases and don't regularly review your licence spend.
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Their IT support doesn't grow with your business.
What Should I Look For In An IT Support Company?
When choosing an IT support company, look for fast response times, proactive monitoring, clear communication and experience supporting businesses like yours. The best IT support provider should help prevent problems, not just react when something breaks. For small businesses, reliability and practical advice matter just as much as technical expertise. And of course don't forget about customer references.
What Response Times Should I Expect From An IT Support Services Company?
A professional IT support services company should provide clear service levels, prioritise urgent issues properly and communicate progress throughout. IT support response times should be agreed upfront, so you know what to expect when something affects your users, systems or business operations. A sufficient level of support means you should expect responses in minutes, not hours.
What Makes A Good Business IT Support Company?
A good business IT support company combines responsive helpdesk support with proactive management, cyber security guidance and strategic IT planning. The goal is not just to fix faults, but to help your technology support productivity, resilience and growth.
Can You Provide Support for Microsoft 365?
Very much so. From end user support to secure infrastructure, we'd be more than happy to help you.